To communicate well, words need to be given their full value. But I’ve noticed how easily we can all develop a habit of destroying that...

Ray Charlton, a profoundly wise trainer and member of the facilitation team on Henley Business School’s bespoke leadership courses, says...

I often work with people who think a business conversation is mainly a matter of telling. Stating a position, explaining a rationale,...

Arriving at a gathering of human beings where you don’t know many – or any – others can feel pretty daunting. For some people, it’s a...

Most of us have probably met the guy in the cartoon at some point (let’s overlook the possibility that any of us might actually BE the...

The problem with assumptions is that most of us don’t realise we’ve made them until they turn out to be wrong. We all make assumptions...